The hardware service for A3Solution is offered in two options. Service is already included in the product price based on. The on-site service is optional to purchase. Other service packages are available on request. Please request detaillied conditions.

       
 Basic                                               
 Optional On-Site Service             
Warranty time (limited)
 36 Months
 36 - 60 Months
Bring-In
 36 Months
 36 - 60 Months
Pickup & Return
 36 Months
 36 - 60 Months
Express  exchange / reparation
 typically within 48 hours
 typically within 48 hours
Pre-exchange of components
 12 Months within 48 hours
 36 Months within 48 hours
E-Mail support
 online
 online
Telephone support
 9:00 -17:00 hours, working days
 9:00 -18:00 hours, working days
Onsite service
  -
 Mo. - Fr. within 48 hours
Reaction time
 8 hours
 4 hours

These warranty options are available at A3Solution: 
(These options will be adopted due to market's needs or changes. Complete or partly fullfilment is possible to be realized by third party partners)

1. Telephone support

Our telephone support is available from Monday to Saturday 08.00 hours to 18.00 hours.

2. Pick-Up and Return

Pickup, exchange, reparation and return will be managed directly by A3Solution direct or through partners. In all case of returning products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment.

3. Bring-In

Shipment directly to A3Solution. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shippment.

4. Exchange of components

Pre-exchange of components managed by A3Solution or third party company. In all case of shipping products or components a request for an RMA number is obvious. In case of a shippment without an RMA number written outside on the box A3Solution is allowed to reject the shipment. The return of the defective part has to be done within ten working days after shipment of the replacement part, otherwise A3Solution is the replacement part separately. If required, a backup performance by credit card is required.

5. reaCtion time

The failure information takes place Monday to Friday from 09:00 to 17.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the error message be a response from A3Solution or partner companies, as well as the beginning of failure analysis and fault diagnosis.

6. On-Site-Service

The fault message comes in from Monday to Friday from 09.00 to 17.00 through telephone support, by fax or by E-Mail. Four hours after the receipt of the failure a response from A3Solution or partner company occurs, as well as the beginning of failure analysis and fault diagnosis. The need for a preliminary on-site services is managed by the A3Solution support or a contractor appointed by A3Solution. The usage according to qualification and approval by the A3Solution support within 48 hours on-site (Monday to Friday). The service can be carried out by a partner authorized by A3Solution. The time frame for the troubleshooting through the A3Solution or partners is a service from 10.00 to 22.00. If service performance with place bet this does not happen within the stipulated time can, A3Solution refunded the purchase price of the service, unless A3Solution is personally responsible for the delay. A3Solution is not responsible for delays caused by third parties. If it's local or federal holidays, is used on the following working day.